
Jean Lee, managing editor at The Intake
Jean Lee is a content expert with a background in journalism and marketing, driven by a passion for storytelling that inspires and informs. As the managing editor of The Intake, she is committed to supporting independent practices with content, insights, and resources tailored to help them navigate challenges and succeed in today’s evolving healthcare landscape.
Bachelor of Arts, sociology and media studies, University of California, Berkeley
Latest in Jean Lee, managing editor at The Intake
Effective patient scheduling systems: Benefits and best practices
The most effective scheduling systems reduce manual work, improve accuracy, and create a convenient, seamless experience.
Electronic claims submission tips: Getting paid faster
Use these tips to streamline claims processing and enhance accuracy, allowing your practice to submit clean claims more efficiently and strengthen reimbursement without adding unnecessary workload.
Why patients are skipping specialty care and how practices can adapt
Rising costs and financial uncertainty are causing patients to delay care, but digital solutions may help specialty providers keep appointments on the books.
Sliding fee scale: Ensuring affordable healthcare access
A sliding free scale is a pricing system where the cost of a product or service is adjusted based on a customer’s ability to pay, typically determined by their income.
TRVU and RVU: How to analyze reimbursement and profitability
Use relative value units (RVUs) to compare services and sharpen reimbursement across every payer, guiding each provider and everyday practice management decisions.
How to benchmark KPIs to measure and improve your clinic’s performance (+ free worksheet)
Discover how to use financial, operational, and clinical benchmarks to spot growth opportunities and fix what slows your clinic down. Track common metrics and compare results over a specific period with practical benchmarking and healthcare benchmarking.
How to reduce medical billing underpayments
Learn how to improve payment tracking, prevent underpaid claims in medical billing, and protect reimbursement.
Out of office, out of care: How vacation season disrupts healthcare
Many patients delay care when their provider is out. Learn how private practices can better support continuity and trust.
Coding rules for modifier 33 and modifier PT
Modifier 33 and modifier PT affect medical claims processing for colorectal screening and related services.
The complete guide to medical coding systems: All about ICD-10 and other codes you should know
When a simple coding error can cost thousands for a returning patient, there’s a lot on the line.
How to adopt a sales mindset as a medical biller
By honing sales skills and focusing on providing value, medical billing companies can better demonstrate their worth to potential clients and grow their business.
The true cost of medical billing
From unexpected fees to AI adoption, what’s changing in healthcare medical billing costs and medical billing services?
2024 survey unveils tax refunds’ role in covering healthcare costs
Americans share how a healthcare tax refund fits into real budgets in 2024, from rising health coverage costs to overdue bills. Our survey looks at the practical ways people use a tax return to keep up with healthcare expenses without delaying routine or needed care.
How to keep patients engaged in their healthcare journey
Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.
How online reviews shape patient trust, loyalty, and specialist growth in 2025
Online reputation signals—star ratings, recency, response tone, and review volume—now function as decision shortcuts for patients comparing specialists and locations across Google, Healthgrades, Zocdoc, and Yelp.
Healing or hurting? The impact of healthcare costs on patient well-being
Patients and medical professionals weigh in on healthcare affordability and how the economy can affect well-being.
How to get paid in 2025: Strategies for overcoming healthcare industry challenges
Check in with your processes and people to prevent billing errors, cut claim denials, and protect your revenue cycle and workflows.
Onboarding a new practice: A guide for medical billing companies
Onboard new practice clients with a clear onboarding process that creates a strong first impression and delivers a smoother onboarding experience from intake to first claims.
Hypergrowth in healthcare: How marketing teams can thrive
Learn how healthcare companies scale strategies during rapid expansion.
A guide for helping retirees navigate the healthcare system
The US Healthcare system can be challenging for many patients, especially retirees. Learn how to assist older patients with medicare and other medical challenges.
4 steps to protect patient privacy you can implement right now
Regulatory compliance, internal audits, secure software, and patient education are all foundational to protect patient privacy.
Dental website design: 11 ways to improve your site
The best dental websites include design elements such as easy navigation and clear calls to action. Learn other ways to make sure prospective patients engage with your website.
What resilient medical billing companies do differently (and how to follow their lead)
Discover how top billing companies build resilience without bigger budgets — through smart systems, clear processes, and strategic automation.
Cheers to health: Medical benefits of Dry January and cutting back on alcohol
A look at the rising trends of Dry January and Damp January and their impact on mental and physical health as revealed by regional interest and healthcare experts.
When AI becomes indispensable: How ChatGPT is reshaping healthcare workflows and mental health
AI is changing the face of healthcare, not just operationally, but emotionally. Tebra surveyed 301 healthcare professionals to understand how deeply tools like ChatGPT have become embedded in daily clinical work. What emerged was a picture of growing reliance, hidden emotional ties, and an evolving digital ecosystem that’s both helpful and, at times, unsettling. For […]
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