Jean Lee, managing editor at The Intake

Jean Lee is a content expert with a background in journalism and marketing, driven by a passion for storytelling that inspires and informs. As the managing editor of The Intake, she is committed to supporting independent practices with content, insights, and resources tailored to help them navigate challenges and succeed in today’s evolving healthcare landscape.

  • Bachelor of Arts, sociology and media studies, University of California, Berkeley

Latest in Jean Lee, managing editor at The Intake

Patient appointment scheduling lifts the burden on practices.
Patient appointment scheduling lifts the burden on practices.
Effective patient scheduling systems: Benefits and best practices

The most effective scheduling systems reduce manual work, improve accuracy, and create a convenient, seamless experience.

Physician who uses electronic claims submission for timely filing
Physician who uses electronic claims submission for timely filing
Electronic claims submission tips: Getting paid faster

Use these tips to streamline claims processing and enhance accuracy, allowing your practice to submit clean claims more efficiently and strengthen reimbursement without adding unnecessary workload.

A middle-aged male doctor in a white coat gently consoles a young female patient in a hospital gown, seated on an exam table in a brightly lit medical room.
A middle-aged male doctor in a white coat gently consoles a young female patient in a hospital gown, seated on an exam table in a brightly lit medical room.
Why patients are skipping specialty care and how practices can adapt

Rising costs and financial uncertainty are causing patients to delay care, but digital solutions may help specialty providers keep appointments on the books.

A male doctor in a white coat discusses paperwork with a male patient at a desk, both appearing engaged and focused. Natural light streams through the window behind them, creating a bright and calm setting.
A male doctor in a white coat discusses paperwork with a male patient at a desk, both appearing engaged and focused. Natural light streams through the window behind them, creating a bright and calm setting.
Sliding fee scale: Ensuring affordable healthcare access

A sliding free scale is a pricing system where the cost of a product or service is adjusted based on a customer’s ability to pay, typically determined by their income.

A medical professional reviewing patient information on a clipboard in a well-lit, organized office, symbolizing focus and quality care.
A medical professional reviewing patient information on a clipboard in a well-lit, organized office, symbolizing focus and quality care.
TRVU and RVU: How to analyze reimbursement and profitability

Use relative value units (RVUs) to compare services and sharpen reimbursement across every payer, guiding each provider and everyday practice management decisions.

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Smiling doctor using laptop in modern medical office to review clinic performance metrics and patient data.
Smiling doctor using laptop in modern medical office to review clinic performance metrics and patient data.
How to benchmark KPIs to measure and improve your clinic’s performance (+ free worksheet) 

Discover how to use financial, operational, and clinical benchmarks to spot growth opportunities and fix what slows your clinic down. Track common metrics and compare results over a specific period with practical benchmarking and healthcare benchmarking.

Smiling professional working at a laptop in a bright office, analyzing financial data with documents and a smartphone on the desk.
Smiling professional working at a laptop in a bright office, analyzing financial data with documents and a smartphone on the desk.
How to reduce medical billing underpayments

Learn how to improve payment tracking, prevent underpaid claims in medical billing, and protect reimbursement.

Image shows a woman on vacation holding a baby while on a video call with a doctor on her laptop at a wooden table.
Image shows a woman on vacation holding a baby while on a video call with a doctor on her laptop at a wooden table.
Out of office, out of care: How vacation season disrupts healthcare

Many patients delay care when their provider is out. Learn how private practices can better support continuity and trust.

modifier 33
modifier 33
Coding rules for modifier 33 and modifier PT

Modifier 33 and modifier PT affect medical claims processing for colorectal screening and related services.

ICD-10 codes explained
ICD-10 codes explained
The complete guide to medical coding systems: All about ICD-10 and other codes you should know

When a simple coding error can cost thousands for a returning patient, there’s a lot on the line.

Medical biller working at dual monitors in office
Medical biller working at dual monitors in office
How to adopt a sales mindset as a medical biller

By honing sales skills and focusing on providing value, medical billing companies can better demonstrate their worth to potential clients and grow their business.

hand of medical professional using calculator
hand of medical professional using calculator
The true cost of medical billing

From unexpected fees to AI adoption, what’s changing in healthcare medical billing costs and medical billing services?

tax refunds and healthcare costs
tax refunds and healthcare costs
2024 survey unveils tax refunds’ role in covering healthcare costs

Americans share how a healthcare tax refund fits into real budgets in 2024, from rising health coverage costs to overdue bills. Our survey looks at the practical ways people use a tax return to keep up with healthcare expenses without delaying routine or needed care.

two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
How to keep patients engaged in their healthcare journey

Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.

How online reviews shape patient trust, loyalty, and specialist growth
How online reviews shape patient trust, loyalty, and specialist growth
How online reviews shape patient trust, loyalty, and specialist growth in 2025

Online reputation signals—star ratings, recency, response tone, and review volume—now function as decision shortcuts for patients comparing specialists and locations across Google, Healthgrades, Zocdoc, and Yelp.

Billing statement and stethoscope with revenue cycle management healthcare news
Billing statement and stethoscope with revenue cycle management healthcare news
Healing or hurting? The impact of healthcare costs on patient well-being

Patients and medical professionals weigh in on healthcare affordability and how the economy can affect well-being.

Smiling female doctor in an office reviewing medical notes on her laptop with medication bottles and paperwork on the desk.
Smiling female doctor in an office reviewing medical notes on her laptop with medication bottles and paperwork on the desk.
How to get paid in 2025: Strategies for overcoming healthcare industry challenges

Check in with your processes and people to prevent billing errors, cut claim denials, and protect your revenue cycle and workflows.

Smiling senior doctor shaking hands with a colleague while another medical professional looks on in a hospital office.
Smiling senior doctor shaking hands with a colleague while another medical professional looks on in a hospital office.
Onboarding a new practice: A guide for medical billing companies

Onboard new practice clients with a clear onboarding process that creates a strong first impression and delivers a smoother onboarding experience from intake to first claims.

doctors in clinic setting looking at charts together
doctors in clinic setting looking at charts together
Hypergrowth in healthcare: How marketing teams can thrive

Learn how healthcare companies scale strategies during rapid expansion.

helping retirees navigate the medical system
helping retirees navigate the medical system
A guide for helping retirees navigate the healthcare system

The US Healthcare system can be challenging for many patients, especially retirees. Learn how to assist older patients with medicare and other medical challenges.

a Black doctor using a tablet to take steps to protect patient privacy
a Black doctor using a tablet to take steps to protect patient privacy
4 steps to protect patient privacy you can implement right now

Regulatory compliance, internal audits, secure software, and patient education are all foundational to protect patient privacy.

patient coming to dentist after admiring practice’s effective dental website design
patient coming to dentist after admiring practice’s effective dental website design
Dental website design: 11 ways to improve your site

The best dental websites include design elements such as easy navigation and clear calls to action. Learn other ways to make sure prospective patients engage with your website.

Medical biller team works together exemplifying what resilient billing companies do differently
Medical biller team works together exemplifying what resilient billing companies do differently
What resilient medical billing companies do differently (and how to follow their lead)

Discover how top billing companies build resilience without bigger budgets — through smart systems, clear processes, and strategic automation.

dry january 2024 trends
dry january 2024 trends
Cheers to health: Medical benefits of Dry January and cutting back on alcohol

A look at the rising trends of Dry January and Damp January and their impact on mental and physical health as revealed by regional interest and healthcare experts.

Healthcare worker in scrubs seated at a desk in a medical office, typing on a computer keyboard while looking at the monitor. Office desk has a phone, documents, and desk lamp.
Healthcare worker in scrubs seated at a desk in a medical office, typing on a computer keyboard while looking at the monitor. Office desk has a phone, documents, and desk lamp.
When AI becomes indispensable: How ChatGPT is reshaping healthcare workflows and mental health

AI is changing the face of healthcare, not just operationally, but emotionally. Tebra surveyed 301 healthcare professionals to understand how deeply tools like ChatGPT have become embedded in daily clinical work. What emerged was a picture of growing reliance, hidden emotional ties, and an evolving digital ecosystem that’s both helpful and, at times, unsettling. For […]

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